![]() If this case was about a single-item listing, you’ll now be able to relist the item. You’ll get credit for your final value fee, and possibly for payment processing fees if you use eBay-managed payments. If you say that you have not received payment, eBay will count this against the buyer as an unpaid item. If you say that you received payment, eBay will treat the transaction as a success. Use the options that appear to state whether you’ve received payment and then close the case.Wait until the buyer pays or until it’s been 5 days since you opened the case-whichever happens first.Just don’t wait until the case expires and closes forever! How to Close an Unpaid Item Case as a Seller Be fair and reasonably patient with the seller. If a seller doesn’t treat you fairly or doesn’t reply in 3 business days, you can report the issue to eBay. Note that all cases close automatically after 21 business days (generally 36 calendar days) of inactivity. If you pay the seller some other way (like cash or check), you’ll need to ask them to close the case. However, if a seller opens an unpaid item case against you, you can only close it from your side by making a payment through eBay checkout. Choose “Close this request” or “Close case.”.Under “Your requests and cases,” find the case or request you want to close and click “Take action.”.That’s great-but now you’re left wondering how to close a case on eBay before something goes wrong. Both you and the buyer or seller are happy now. You've just resolved a case in the Resolution Center. ![]()
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